Contact Us

We are available 9AM-9PM Monday-Sunday PST.

You can call us at 888-937-8328 or email us at info@LakeNPondPros.com.

Our corporate office is located at 7881 Edinger Avenue STE 130 #1022 Huntington Beach, CA 92647.

Frequently Asked Questions

How fast do you ship out? Usually within 1-2 business days.

When will I receive tracking for my order? As soon as your package ships out.

How long will my order take to arrive? Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder, it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package? We ship via UPS, FedEx, and USPS. It usually depends on the size of your package.

If something is out of stock, can I backorder or special order it? Yes! Please contact us by phone to place your order.

Do you offer free shipping? Yes, we offer free shipping on all US orders except international orders and orders shipped outside the continental lower 48 states.

Do you ship internationally? At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote.

Do you have a showroom? We are an exclusively online retailer and at this time, we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write to us below, contact us by phone or email, or click the live chat button during normal business hours.