Our goal is to make your shopping experience as easy as possible.
Shipping
Enjoy Free Shipping on over 80% of our product range! Available USA-wide. Making it easy to order, no matter where you're located.
Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
-
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
-
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
-
If your item is on backorder or unavailable, we will reach out to you via email.
-
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
-
If your order is in stock and your credit card is approved, the product will ship within 1-2 business days from the date of your order.
-
We will send you the tracking information to the email address you provided at checking out within 24 hours of your order going out for delivery.
-
We ship daily via UPS Ground, FedEx Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1PM PST (some exceptions apply as some part & freight orders may not ship until the following day).
-
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1PM PST cut-off time.
-
Shipping costs are included with any unit shipping UPS Ground to the lower 48 states.
-
We do not offer Cash On Delivery.
-
A phone number is required by the freight company so a delivery appointment can be made.
-
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
-
A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
-
Any additional shipping fees due to missed appointments, re-delivery, etc. will be the responsibility of the customer as these fees are outside our "tolerance" for shipping fees and we cannot be held liable for additional fees that go above and beyond our typical shipping parameters.
-
Unfortunately, at this time we do not ship internationally
Damages:
-
Please inspect the packaging of your items when they arrive.
-
If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
-
If your item(s) do arrive damaged, please send photos to info@lakenpondpros.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
-
All orders canceled are subject to a $40 administration fee whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
-
If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
-
If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
-
From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting the product sooner.
-
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
-
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
-
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
